THE QUEEN DISAPPEARED FROM THE ROOM
Wednesday, July 23rd, 2008
I have learned to hate driving a taxi, more because of dispatchers than the people riding in them. Most dispatchers are former cab drivers who basically hated humanity in the first place and their light shined through to the people who run the cab companies who hate humanity also and see the value of hiring a dispatcher who thinks like them. Every dispatcher aspires to be like Louie from the TV series Taxi. The majority of taxi customers are people who can’t afford cars and insurance, or are too drunk to drive, or lost their license because of not taking a taxi when they were too drunk to drive. In most cases taxi customers appreciate the service provided. It’s a job, but the hourly-wage psychotic control-freakish dispatchers and thieving cab drivers make it a war.
My laptop computer came by UPS at the same time I got the taxi job. I needed the axe and paid for it by descending into the lower realm of hell, driving a cab in a small town where you were at the mercy of the dispatcher to give you work. With a decent map, the town of Wilmington can pretty much be clocked in a day. It takes a little bit longer to learn the short-cuts and hidden neighborhoods, but on the whole it ain’t Paris.
I was put in training without pay under an old closet queen who drove as though his true calling was to be a security guard in an old folks’ home. He carried with him a general contempt for the people he picked up and delivered, even after they gave him money above the meter for doing his job. He was a good candidate for dispatcher because of his attitude, but the slothfulness of his thinking kept him out of the realm of being a master back alley manipulator, another quality of a sought after dispatcher. He had been driving much too long. I had blood on the brain and the last thing I wanted to have to do was drive a cab.
I spent two ten hour days with the queen, most of the time parked in parking lots waiting for a call. In real cities people put their hands up in the air and flag you down, you take them where they want to go and they give you money sometimes and then they get out. Then you drive where people are abundant until someone else puts up their hand while you work the radio bidding on calls in your immediate vicinity. It can be interesting, an adventure. In a small town like Wilmington for the most part you inhabit a zone in a pecking order until a call comes through to the dispatcher and then you’re at the mercy of how the dispatcher wishes to give out the call. On the whole, generally there just weren’t that many calls and dispatchers have been known to hold back good calls for a favored driver if they are not next in line for a call. When a less desirable call comes through, the next driver gets the call and the better job goes to the favored driver. That is the reason cab service is poor in many cities. It’s called feeding and it happens quite frequently with arrogant nonchalance.
I knew what I was walking into after the second day of training with the queen, but I had a ton of un-returned phone calls from the blood project to pay for. On my third day they assigned me to a cab. Being a new driver you are also assured of getting the worst equipment that the company can manage to patch together. The first day I had to switch cabs in the middle of the shift because the meter went out. In the three weeks that I drove I was towed in a half dozen times. I was more acquainted with the tow truck driver than with any of the dispatchers and they wanted it that way. It’s hard even for a dispatcher to constantly stick it up your poop shoot if they have to look you in the eye very much. They learn in the big cities to stick the dispatchers in a back room where they maintain some sense of anonymity.
I called Craig often to see how his health was. He was fading quickly but still willing to go on camera. I wasn’t sure if we could use him in the ten- minute piece, but with his knowledge of hemophilia and AIDS and his commitment to the project to lose him would be a travesty. I called the woman from public TV and pressed her.
“I’m working on it,” she said.
I didn’t understand that. She had suggested the short piece in the first place and asked for a script. I complied. I bought the tapes. This was a pattern with which I was becoming very familiar. You start out with a vision and someone says, “Give me this.” And you give it to them. They say, “Okay, now give me this.” And you do that. All the while they have no intention of holding up to their end of the bargain. And Craig was dying.
I mentioned to Craig that BG had stopped returning my calls, and he told me that she had cut him off also. I thought that she might be dealing with major depression as opposed to being a fair weather friend. But Craig really needed her, and she lived right around the corner from him. I had trouble understanding that. She had known Craig since he was a child at camp, yet she couldn’t be there. How deep was this depression thing? I didn’t know—I had to let it go.
I was fired from the cab company after having enough of being towed in and passed over one too many times. I delivered shiny new condoms to the dispatcher and bosses and said, “If you’re going to screw me, use one of these because I don’t want to catch anything you have.” I knew that I wouldn’t be running for mayor of Wilmington any time soon.
Christmas was coming, ho, ho, ho. I went to the other cab company in town and learned they had an agreement with the first that 30 days had to pass before one company would hire someone who had worked for the other.
The woman from public TV promised me a crew for December 28th to video- tape Roscoe. He was dying but he really wanted to go on camera. I didn’t even have money for gas. There was one more cab company at the Beach that also covered Wilmington; they sat at the airport and waited for planes. In a town where you can watch from the bar when the plane lands and pulls up to the gate you can imagine the amount of traffic there is. I had been driving for them for a couple of days and on the Saturday before Christmas I had been waiting at the airport for an hour and a half. A plane was due in, and I got a call on the cab radio to go have tires put on across town.
“Huh?” I questioned.
“You heard me,” the dispatcher said.
“Okay,” I said. I left my spot, first in line, and began the drive across town. “Am I getting paid for this?” I asked already knowing what the answer would be.
“No,” said the dispatcher, “it’s going to be a busy weekend and that cab is unsafe.”
“I figured as much,” I answered, “are you going to pay for the gas?”
“We’ll give you a couple of dollars credit for gas.” he answered.
I went to the specified tire service center and waited for two hours on the Saturday before Christmas, while the tires were changed and re-aligned and so on. After the work was done I called in on the radio, “What do you want me to do now?”
“Go back to the airport,” the dispatcher said.
“10-4,” I answered. It happened to be the day I was scheduled at the plasma bank where I could pick up fifteen dollars for my time, and the plasma bank was on the way back to the airport. I pulled into the plasma bank parking lot and called in. “I’m going to check out for a while.”
“What are you doing?” the dispatcher inquired.
“I’m giving blood,” I answered. I turned off the cab and walked into the plasma center. While I was having my blood pressure checked the phone rang and it was for me.
“What are you doing giving blood on my time?” came the frantic voice from the other end.
“I’m taking lunch,” I said.
“You’re giving blood!” the voice shouted.
“Do you have anything against giving blood?” I answered, maintaining my blood pressure.
“You’re in my cab!” the voice shouted.
“Are you paying me for taking me away from the airport when a plane landed to sit me across town in a garage for two hours?” I said.
“Turn in the cab,” the voice said.
“Sure,” I said.
I turned in the cab and went back in the truck to donate plasma. I called Craig and told him I would call the day after Christmas to make sure he was ready to be interviewed on the 28th the anniversary of my father’s death. Craig was in a lot of pain but he was still willing.
“My skin tone isn’t that good,” he gasped.
His family was with him. They didn’t need me there, so I figured I’d better go see my family. I had some decisions to make. I drove the truck up to Baltimore to spend Christmas, and shake off some of that Southern Style Hospitality I was becoming too familiar with. I called Craig the day after Christmas. BG was there with him and took the call. I gave her the number where I was staying. She called me the next day and said that Craig Epsom-Nelms had died. I passed the news on to the woman from public TV—the shoot was off.