This past weekend Heather Macleod finished the final edit on Hey, Diddle Diddle–Blood is the Riddle and we sent the most recent update off to be printed. It should be available in the next couple of weeks at
Amazon.com or http://www.mayopia.com/ to begin.
Life has been hectic and the refrigerator went on the fritz. Tuesday past I went to Best Buy in Glen Burnie, Maryland and with the wonderful assistance of Heather Fowler in appliances, and with two year payments interest free, purchased an LG refrigerator. I first arranged for delivery on Saturday, but after arriving home discovered a next day delivery may save some food. I called Best Buy and spoke with Adam and he arranged for the next day delivery, Wednesday. That night a rep from Best Buy called and said I would receive a call in the morning when the delivery team was on its way. At 07.20 on Wednesday I took a call that the delivery would take place within a half hour when I again informed them of the back entrance and deck–I believe. I had been prepping since 06.30 and had time to run the hose out to the North end of Unit South D community garden and turn on the water.
The 18 foot Penske truck soon pulled up the alley and I suggested they loop the block and drive up the service alley that the trash truck generally uses. They declined direction and stopped where the alleys cross. The sales team had been informed that there was a deck in the back where the refrigerator had to enter the house since the front door is too small with a close wall. One of the three men met me at the back gate and was in a hurry. I led him up the steps of the deck where the railing had been removed for easy access, through the French doors, the living room, dining room and into the kitchen. Where I had pulled the old fridge away from the wall and the copper tubing for the ice maker could be seen clearly.
“It’s Best Buy policy that the water line has its own cutoff valve,” the man said. “I can turn off the water.” I answered. “It has to have its own cutoff valve,” he repeated. I won’t say that he was already looking for a way out–did I say that. “It won’t fit in here,” he said. There were three large men but I had no name of the man in the house. “I’ll pop the molding and it shouldn’t be a problem,” I said. “We need 31 inches,” he said.
Anyway, I will admit that my mind is shot from the workload of late so everything is subject to interpretation and the perception will vary greatly with the individuals involved. We did go back out to the truck which was full to the back with appliances and I was told that there was a large bubble on the back of this model fridge so it wouldn’t fit. I didn’t remember a bubble from the showroom floor the previous day but he convinced me that it wouldn’t fit without really trying but not without trying to get me to sign a paper, which I refused to do, and I wasn’t very happy as they pulled off. I called the number that had called for delivery that morning and filed a complaint–a couple of times. When Best Buy opened I called and spoke with Adam and said I would be there at Noon. We measured the fridge space where the doors would be removed and it was a bit over 29 inches including rubber.
I spoke with several people in the next few hours including someone who claimed to be Rob Jones of Corey Home Delivery. He said that the name of the man in charge of the delivery was Martin Greenwood. Again what’s a name? I told Rob Jones that 29 and a half inches was available to get into the kitchen and that was more than enough room for the fridge. Mr Jones (presumably) said that they had that same model in the warehouse and it was a little bit over 29 and a half inches so it couldn’t be delivered since it wouldn’t fit through the kitchen door without lifting–it was against their contract. He would not give me the address of Corey Home Delivery since this was against their policy. I said I wanted to file action against them.
I spoke with Adam at Best Buy and said if they delivered they didn’t have to take it into the kitchen. Mr. Jones called me back and said another crew coming in later from Virginia would bring the fridge that night.
I received a call from Barut Labastida at 19.18 and they arrived shortly after 20.00. Mr. Labastida entered the rear of the house and measured the space at 29 and a half inches and announced that the fridge is 28 inches with doors removed. By flashlight he expertly removed the doors and he and his partner another Latino lifted the fridge onto the deck and rolled it through into the kitchen space. I took pictures.
I believe that since ours was the first stop of the day, the early crew blew us off because of the extra work involved and they get paid by the stop. Why the lazy greedy liars had the bigger truck is beyond my comprehension. After spending much time on hold listening to Best Buy’s propaganda about their desire to please I wondered why the Latino’s didn’t have the bigger truck. Heather Fowler and Adam at Best Buy were wonderful. Barut and his helper were great. Jones and Greenwood and the other two big guys on the truck–shame on you.